Privacy Policy

This policy explains what personal information we collect when you visit or shop at noravancouver.com, what we use it for and what rights you have.

1. Who is responsible

Nora Vancouver
L.M. E-Com
Binsigweg 84, Dittelbrunn, Bavaria, 97456, Germany

Contact email: info@noravancouver.com

2. What information we collect

Information you give us: first and last name, shipping and billing address, email address, phone number and the details needed to process your payment.

Information collected automatically: IP address, browser and device type, pages visited, time spent and the page you came from. This information is collected through cookies and similar technologies.

3. What we use your information for

  • To process and ship your orders, and to handle returns and refunds.
  • To communicate with you about your order or your questions.
  • To prevent fraud and keep the store secure.
  • To meet our legal and tax obligations.
  • With your consent, to send you marketing emails and measure the performance of our advertising.

4. Why we process your information

We process your information to fulfil your purchase, to meet legal obligations, to protect the store against fraud and, where indicated, on the basis of your consent.

5. Cookies and similar technologies

We use technical cookies needed for the store to work (for example, to keep your cart) and, with your consent, analytics and advertising cookies.

Third-party services that may set cookies include Shopify (store platform and payment processing) and Google (analytics and advertising). You can withdraw your consent at any time and set your browser to refuse cookies.

6. Who we share your information with

We only share information with those who need it to provide a service to us: the e-commerce platform, payment providers, the carriers delivering your order, and email and analytics providers. We don't sell your personal information.

7. International transfers

Some of our providers are located outside Canada. In these cases, we take appropriate steps to protect your information in line with applicable privacy law.

8. How long we keep your information

We keep order information for as long as required by commercial and tax law. Contact details for marketing emails are kept until you withdraw your consent.

9. Your rights

You can request access to, correction or deletion of your personal information, or withdraw your consent, by emailing info@noravancouver.com. If you believe we haven't handled your information properly, you can also contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

10. Minors

Our store is not intended for anyone under 16, and we don't knowingly collect their information.

11. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page.

Last updated: September 14, 2026.

Contact information

Store name: Nora Vancouver
Company name: L.M. E-Com
Address: Binsigweg 84, Dittelbrunn, Bavaria, 97456, Germany
Warehouse address: 3955 W Broadway, Vancouver, BC V6R 2C2, Canada
Phone: +1 778 819 8166
Email: info@noravancouver.com
Monday to Friday: 9:00 AM – 6:00 PM (PT) · Saturday and Sunday: Closed · Reply within 24–48 business hours.