Payment Policy

Secure payment
noravancouver.com uses SSL (Secure Sockets Layer) encryption to protect your personal and payment details during checkout.

Accepted payment methods
American Express · Visa · Mastercard · Maestro · Apple Pay · Google Pay
All prices and amounts are shown in Canadian dollars (CAD).
The available methods are always shown on the checkout page before you confirm your purchase.

PCI compliance
We comply with PCI DSS (Payment Card Industry Data Security Standard), the security standard designed to protect cardholder data.

Your payment details
We don't have access to your full card number. Once your purchase is complete, we only see your billing and shipping details, the order summary and the last 4 digits of your card.

When you're charged
The amount is charged when you confirm your order. If an item becomes unavailable after purchase, we'll let you know and refund the corresponding amount.

Declined payment
Check the details you entered and your available balance or limit. If the problem persists, contact your bank or email us at info@noravancouver.com.

Invoices
You'll receive an order confirmation by email. If you need an invoice with your billing details, request it at info@noravancouver.com with your order number.

We don't rent, sell or share your personal data with third parties. Our Privacy Policy explains how we collect and use your personal information.

Refunds
Refunds are always made to the payment method used for the purchase. See the timeframes in our Return & Refund Policy.

Last updated: September 14, 2026.

Contact information

Store name: Nora Vancouver
Company name: L.M. E-Com
Address: Binsigweg 84, Dittelbrunn, Bavaria, 97456, Germany
Warehouse address: 3955 W Broadway, Vancouver, BC V6R 2C2, Canada
Phone: +1 778 819 8166
Email: info@noravancouver.com
Monday to Friday: 9:00 AM – 6:00 PM (PT) · Saturday and Sunday: Closed · Reply within 24–48 business hours.